Let’s say you get an email about a charge to your credit card for something you aren’t expecting or don’t want. Your first instinct may be to immediately call the company or respond to the email and to stop the payment. Scammers know that, and are taking advantage of it in a new phishing scheme. People tell us they’re getting emails that look like they’re from Norton, a company that sells antivirus and anti-malware software. (Tip: the emails are NOT from Norton.) The emails say you’ve been (or are about to be) charged for a Norton product — maybe an auto renewal or new order. If this is a mistake, the email says, you should call immediately. (Tip: don’t.)

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